Term	Book	Chapter	Definition
Building Rapport	Industry Research for Strategic Management Consulting	Chapter 6: Interviewing Industry Players	The process of establishing a good relationship, trust, and credibility with the industry player being interviewed.
Building Rapport	Personal Sales	Chapter 4: Negotiation Tactics	Building rapport in negotiation is about empathizing with the client's needs, showing genuine interest in their concerns, and striving to build a relationship based on trust and mutual respect.