Glossary

Glossary

Term Book Chapter Definition
Customer Acquisition Cost (CAC) Marketing Chapter 19: Measuring Marketing Performance The total cost of acquiring a new customer, including all marketing and sales expenses. It's important to keep CAC low while maximizing the customer's lifetime value.
Customer Acquisition Cost (CAC) Venture Finance Chapter 24: Financial Modeling for Start-ups The cost associated with convincing a customer to buy a product/service. This cost is incurred by the organization while convincing a potential lead to become a customer.